Welcome to TopFeedback and our website at topfeedback.co.uk (our Platform).

These Terms and Conditions (Terms) are a legal agreement between you and Fruitbowl Studio Ltd trading as TopFeedback and they govern your access to and use of our review management software and related services (Services). We licence use of our Services to you on the basis of these Terms. We do not sell the Services to you and we remain the owner of the Platform at all times.

By creating an account, accessing the Platform, or using any part of the Services, you agree to be bound by these Terms.

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About us

TopFeedback is a trading name of Fruitbowl Studio Ltd, registered in England and Wales. Company number 12692526.

Registered office: Fulford House, Newbold Terrace, Leamington Spa, Warwickshire, United Kingdom, CV32 4EA.

To contact us, please email admin@topfeedback.co.uk or write to us at the address above.

These Terms were last updated on 27 February 2026 and are the current version.

The name TopFeedback and any related names, marks, emblems and images are trademarks and copyright of Fruitbowl Studio Ltd, unless stated otherwise.

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Terms of use

These Terms govern your access to and use of our Platform and Services and form a legally binding agreement between you and us.

We may update these Terms from time to time. If we do, we will take reasonable steps to notify you, for example by posting the updated Terms on the Platform. If you do not agree to the updated Terms, you must stop using the Platform and Services.

Subject to your compliance with these Terms, we grant you a revocable, non exclusive, non transferable licence to access and use the Platform and Services for your internal business purposes.

By registering for an account and using the Platform, you confirm that:

1. You have read and understood these Terms and agree to comply with them

2. You are at least 18 years old or you have been legally emancipated

3. You will ensure that anyone who uses your account or accesses the Services through your organisation complies with these Terms

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Account security and responsibility

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.

Any action taken through your account will be treated as an action taken by you. You must ensure that only authorised users access your account.

We are not responsible for any loss or damage resulting from unauthorised access to your account where you have failed to keep your login details secure.

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Changes and availability

We may refuse, suspend, or restrict access to the Platform, your account, or the Services at any time where we reasonably believe that:

• You have breached these Terms

• Your use creates a security risk or legal risk for us, other users, or third parties

• We need to carry out maintenance, upgrades, or emergency work

• We are required to do so by law or a regulator

We may change, modify, suspend, or discontinue any part of the Services at any time. We do not guarantee that the Platform will always be available or uninterrupted.

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Other policies

These Terms should be read alongside:

• Our Privacy Policy

• Our Cookie Policy

If there is any conflict between these Terms and our other policies, these Terms will take priority in relation to your use of the Services, except where the other policy is required by law to apply.

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Free access and trials

We may offer free access to some parts of the Services or offer a free trial period.

Free access or a trial will end on the earliest of:

• The end date of the free access or trial period

• The date you start a paid subscription for the relevant Service

• The date we end the free access or trial at our discretion

These Terms apply during any free access or trial period.

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Service fees and payment

Some Services require payment of subscription fees or other charges (Fees). Fees and billing details will be shown in the Platform or during checkout.

You must pay all Fees by the due date shown. If you fail to pay on time, we may suspend or terminate your access to the Platform or Services.

We may change Fees from time to time. For recurring subscriptions, we will give reasonable advance notice of any change. If you continue using a recurring subscription after the change takes effect, you accept the updated Fees.

You are responsible for any applicable taxes.

Payments are processed by our payment provider Stripe. We do not store your full payment card details. Your use of Stripe is subject to Stripe’s own terms and policies. We are not responsible for failures or disruptions caused by Stripe or your chosen payment method.

All payments must be made in full without set off or deduction unless required by law.

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Uploading content to our Platform

You may upload content to the Platform, which can include information about your business and, depending on your use, personal data relating to your customers or contacts (Your Content).

You confirm and warrant that:

• You have all necessary rights, permissions, and consents to upload and use Your Content in connection with the Services

• Your Content does not infringe any third party rights

• Your Content complies with applicable laws, including UK GDPR and the Data Protection Act 2018

You are responsible for Your Content. We are not responsible for the accuracy of Your Content or for any loss of Your Content unless caused by our breach of these Terms.

We will use Your Content only to provide the Services, fulfil our obligations, and for any other purpose set out in these Terms or agreed with you.

We may use Your Content to improve the Services, including for analytics and product development, but where we do so we will use it in aggregated, anonymised, or pseudonymised form where reasonably possible.

We may remove or delete Your Content where we reasonably believe it breaches these Terms or applicable law.

We may disclose your identity to a third party who claims that Your Content infringes their rights, where required or permitted by law.

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Acceptable use

You may use the Platform only for lawful purposes.

You must not use the Platform:

• In any way that breaches any applicable law or regulation

• In any unlawful or fraudulent way

• To upload or transmit any material that is abusive, threatening, harassing, obscene, or otherwise inappropriate

• To upload or transmit viruses, malware, or any harmful code

• To attempt to gain unauthorised access to the Platform, systems, or networks

• To interfere with or disrupt the integrity or performance of the Platform or Services

• To reverse engineer, decompile, or attempt to extract source code from the Platform, except where permitted by law

We operate a zero tolerance approach to abuse of users or staff. If we believe behaviour is abusive or threatening, we may suspend or terminate access immediately.

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Intellectual property rights

All intellectual property rights in and to the Platform and Services belong to us or our licensors. The Services are licensed to you, not sold.

You have no rights in the Platform or Services other than the right to use them in accordance with these Terms.

You retain ownership of intellectual property rights in Your Content. You grant us a royalty free, non exclusive licence to use, reproduce, display, and process Your Content for the purpose of providing the Services, supporting you, operating the Platform, and improving the Services.

You must not copy, modify, distribute, sell, or lease any part of the Platform or Services except as permitted by these Terms.

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Warranties and disclaimers

The Platform and Services are provided on an as is and as available basis, unless we agree otherwise in writing.

To the fullest extent permitted by law, we disclaim all implied warranties, including implied warranties of satisfactory quality, fitness for a particular purpose, and non infringement.

We do not guarantee that the Services will be error free, secure, or uninterrupted, or that they will meet your specific requirements.

You are responsible for ensuring that the Services are suitable for your needs.

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Technical requirements

You are responsible for ensuring you have compatible devices, internet connection, and software needed to access the Platform.

We do not guarantee that the Services will work with every device, browser, or configuration.

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Third party services

Some parts of the Services may rely on or integrate with third party services. Third party services may be subject to their own terms and policies.

We are not responsible for third party services, including their availability, performance, or how they handle your data, except where required by law.

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Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under law, including liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

Subject to the above, and to the fullest extent permitted by law, we are not liable for:

• Loss of profits, revenue, sales, or business

• Business interruption

• Loss of anticipated savings

• Loss of goodwill or reputation

• Loss or corruption of data where not caused by our breach

• Any indirect or consequential loss

Our total liability to you for all claims arising out of or relating to the Services will not exceed the total Fees paid by you to us in the 12 months immediately before the event giving rise to the claim, unless a higher amount is required by law.

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Indemnity

You agree to indemnify us and keep us indemnified against losses, damages, costs, and expenses arising from:

• Your breach of these Terms

• Your Content

• Your misuse of the Platform or Services

• Your infringement of third party rights

This includes reasonable legal fees.

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Other important terms

We may transfer our rights and obligations under these Terms to another organisation. This will not affect your rights under these Terms.

You may not transfer your rights or obligations under these Terms without our written consent.

These Terms and the documents expressly referred to in them form the entire agreement between you and us in relation to the Services and supersede all prior discussions and agreements.

If a court finds part of these Terms unlawful or unenforceable, the rest will remain in effect.

If we do not enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

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Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

If a dispute arises, you agree to first attempt to resolve it with us through good faith discussions. If it is not resolved within 60 days, the courts of England and Wales will have exclusive jurisdiction.