This Cookie Policy explains how we use cookies and similar technologies such as web beacons, pixels and tags on the TopFeedback website at topfeedback.co.uk and in our marketing emails. It is designed to help you make informed decisions when using our website and interacting with our communications. Please take a moment to read and understand this Cookie Policy.

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This Cookie Policy should also be read in conjunction with our Privacy Policy and is provided in accordance with the Privacy and Electronic Communications Regulations 2003 as amended, commonly referred to as PECR, and the UK General Data Protection Regulation and Data Protection Act 2018. It also reflects the principles set out in the EU Privacy and Electronic Communications Directive.

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TopFeedback is a trading name of Fruitbowl Studio Ltd, registered in England and Wales. Company No. 12692526.

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What are cookies

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Cookies are small text files or pieces of code which often include an anonymous unique identifier. When you visit a website, the website sends information to your computer or mobile device and creates a text file that is stored on your device.

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Information gathered through cookies may include the date and time of visits and information about how people use the website. Cookies are commonly used to:

• Help you access a website efficiently by remembering you from previous visits

• Improve how a website works

• Analyse how visitors use the website

• Ensure you are presented with content and advertising that is relevant to you

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Similar technologies such as web beacons, pixels and tags perform a similar function. These technologies allow website operators to count page views and understand how visitors interact with content.

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We use first party cookies and third party cookies. First party cookies are placed by us. Third party cookies are placed by external providers whose services we use. Information collected by third party cookies will be shared with the relevant third party. Please refer to the relevant third party privacy notice for further information about how they use your data.

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Applications you use to access our website, such as your web browser, may also place cookies on your device. For example, if you are signed in to Google Chrome with a Google account. We do not control these cookies and you will need to manage them within your browser settings.

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How long do cookies last

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The lifespan of a cookie depends on its purpose.

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Session cookies

These are temporary cookies that are placed on your device during your browsing session and are automatically deleted when you close your browser.

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Persistent cookies

These remain on your device for a set period of time or until you manually delete them. They enable us to recognise your device when you return to our website.

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Which cookies are used on our website

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We use the following types of cookies:

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Essential or strictly necessary cookies

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These cookies are required for the website to function properly. They enable core functionality such as page navigation, security, and access to secure areas of the website. The website cannot operate properly without these cookies.

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Functional cookies

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These cookies allow the website to remember choices you make such as your cookie preferences and provide enhanced features.

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Performance cookies

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These cookies collect information about how visitors use our website, for example which pages are visited most often. This information is aggregated and used to improve how the website works.

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Analytical cookies

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We may use analytics providers such as Google Analytics to help us understand how users interact with our website. These cookies collect information about your use of the website, including your IP address, device type, browser type and pages visited. The information is used to compile reports and improve our services.

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Advertising and marketing cookies

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We may use advertising and marketing cookies to measure the effectiveness of our campaigns and to deliver relevant marketing content. These cookies may be set through our website by advertising partners and may track your browsing activity across other websites.

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If you do not allow these cookies, you may see less relevant advertising.

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Is consent needed to use cookies

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Essential cookies

We do not require your consent to use strictly necessary cookies as they are required for the operation of the website.

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Non essential cookies

We will only place performance, analytics and marketing cookies on your device with your consent. You are not obliged to give consent. If you choose to give consent and later change your mind, you may withdraw your consent at any time.

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How can I manage cookies

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Browser controls

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Most web browsers allow you to control cookies through their settings. You can usually:

• View cookies stored on your device

• Delete cookies

• Block cookies from specific websites

• Block all cookies

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Please refer to your browser provider documentation for instructions.

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Cookie consent tool

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When you first visit our website, you will be presented with a cookie preference banner. This allows you to accept or reject non essential cookies before they are placed on your device.

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You can change your preferences at any time by revisiting the cookie settings link on our website or by clearing your browser cookies.

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Please note that disabling certain cookies may impact the functionality and user experience of the website.

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Changes to this Cookie Policy

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We may update this Cookie Policy from time to time to reflect changes in the law or in our business practices. We recommend that you review this page periodically.

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This Cookie Policy was last updated on 27 February 2026.